Online Ordering & Refund Policy

Order Preparation

Orders are prepared according to restaurant availability and the pickup or delivery options offered at the selected location.

Displayed preparation times are estimates and may change during busy periods.

Order Changes and Cancellations

Customers should contact the selected restaurant as soon as possible to request a modification or cancellation.

Orders that have already entered preparation may not be eligible for cancellation, subject to applicable consumer rights and management approval.

Incorrect or Missing Items

If your order contains an incorrect item, is missing an item, or has a quality or safety concern, please contact us promptly.

Provide your receipt or order confirmation and a description of the issue.

We will review the concern and offer an appropriate resolution, which may include replacement, correction, or a refund.

Refunds

Approved refunds are generally issued through the original payment method, where supported. Processing time depends on the payment provider.

Customers who place orders through third-party ordering platforms may also need to follow that provider's refund process.

Food Purchased at Supermarkets

Purchases processed through a host supermarket's checkout system may be subject to that retailer's applicable return and refund procedures.

Please retain your receipt and contact Sandar Sushi or the participating retail location for assistance.

Military Installation Orders

Pickup and delivery are only available where permitted by the facility's access and operational rules.

A confirmed food order does not grant entry to a military installation.

Customer Support

Email: info@sandarsushi.com

Phone: 718-216-2013

This policy does not restrict any non-waivable consumer rights under applicable law.